100krm Privacy Policy – Protection of Your Personal Data

1. Introduction

100krm ("we", "our platform") respects the privacy of every user who uses our services. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information when you access or use the website, mobile app, and all services related to 100krm.

This document is drafted in accordance with the provisions of the Malaysia Personal Data Protection Act 2010 (PDPA) and global industry best practices to ensure your rights as a user are always protected. We believe transparency is the foundation of trust, and we are committed to always being open about how we handle your data.

If you have any questions after reading this document, our privacy team is ready to assist you through the available support channels.

2. Information We Collect

We collect various categories of information depending on how you interact with our platform. Below is a detailed breakdown of each category:

2.1 Information You Provide Directly

• Registration information: Full name, date of birth, email address, phone number, and password when creating an account.
• Identity verification (KYC) information: Copies of your identity card, passport, or other official identification documents; proof of address such as utility bills or bank statements.
• Financial information: Bank account details for deposit and withdrawal purposes. We do not store full credit/debit card information — only tokens generated by the payment processor.
• Communications: Messages you send to our support team via live chat, email, or other channels.

2.2 Information Collected Automatically

• Device data: Device type, operating system, web browser version, and screen resolution.
• Network data: IP address, internet service provider (ISP), and general geographic location.
• Usage data: Pages visited, time spent, games played, and interaction patterns within the platform.
• Transaction data: Records of deposits, withdrawals, betting, and wins for compliance and security purposes.

Data Category	Example Information	Primary Purpose
Identity	Name, date of birth, KYC documents	Account verification, legal compliance
Relationship	Email, phone number	Communications, account security
Financial	Bank details, transaction records	Payment processing, anti-fraud
Technical	IP, device, browser	Security, platform improvements
Usage	Gaming activity, clicks, sessions	User experience, personalized recommendations

3. How We Use Your Data

The information we collect is used solely for lawful and specific purposes. We do not use your data for unrelated purposes without your prior consent.

• Account management: Creating and maintaining your account, processing registration, and verifying your identity through the KYC process.
• Transaction processing: Managing deposits, withdrawals, and all financial activity in your account securely and accurately.
• Platform security: Detecting and preventing fraud, money laundering, unauthorized access, and other illegal activities.
• Service improvements: Analyzing usage patterns to improve the interface, add new features, and enhance the overall user experience.
• Service communications: Sending important notifications related to your account, security updates, and information required for platform operations.
• Marketing (with consent): Delivering promotional content, bonus offers, and the latest news about 100krm – only if you have agreed to receive such communications.
• Legal compliance: Meeting reporting obligations to relevant authorities, including licensing bodies and law enforcement agencies when required.

4. Information Sharing

100krm does not sell your personal data to any third party. However, in certain circumstances, we may need to share your information with the following parties:

4.1 Third-Party Service Providers

We partner with carefully selected service providers to support platform operations, including payment processors, cloud service providers, and analytics companies. All third parties are bound by strict data protection agreements and are only permitted to use your data for specified purposes.

4.2 Legal Requirements

We will disclose your information when required by law, court order, or a lawful request from a relevant authority such as a law enforcement agency or financial regulatory body.

4.3 Protection of Interests

In cases involving fraud, security threats, or the protection of 100krm's legal rights, we may share relevant information with the appropriate parties.

5. Data Security

The security of your personal data is our highest priority. 100krm implements multiple layers of technical and organizational protection to keep your information safe at all times:

• SSL/TLS 256-bit encryption: All data transmitted between your device and our servers is protected with industry-grade encryption.
• Stored data encryption: Sensitive information such as passwords and financial details is stored in encrypted form using strong hashing algorithms.
• Two-factor authentication (2FA): An additional security layer is available to protect your account from unauthorized access.
• 24/7 security monitoring: Our systems are continuously monitored to detect any suspicious activity or security breaches in real time.
• Regular security audits: We conduct regular security assessments and penetration testing by independent experts.
• Internal access controls: Only authorized personnel with a legitimate operational need may access users' personal data.

While we take all reasonable measures to protect your data, no system can be guaranteed 100% secure. In the event of a data breach that affects you, we will notify you within the timeframe required by applicable law.

6. Cookies & Tracking Technologies

The 100krm platform uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:

• Essential Cookies: Required for core platform operations such as login authentication and session security. These cookies cannot be disabled.
• Functional Cookies: Remembering your preferences such as language, account settings, and game choices for a more personalized experience.
• Analytics Cookies: Helping us understand how users interact with the platform so we can make continuous improvements.
• Performance Cookies: Used to monitor platform performance and identify any technical issues that need to be resolved.

You can manage your cookie preferences through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

7. Data Storage & Transfer

Your personal data is stored on secure servers that comply with international security standards. Retention periods depend on the type of information and applicable legal requirements:

• Active account data: Retained for the duration your account remains active, plus any additional period required by law following account closure.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with financial and anti-money laundering legal requirements.
• Security logs: Retained for the period required for investigation and compliance purposes.
• Support communication data: Retained for three (3) years after case resolution for reference and service quality purposes.

8. Your Rights

Under the Malaysia Personal Data Protection Act 2010, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our privacy team via email or live chat. We will process your request within 30 business days and may require additional information to verify your identity before proceeding.

9. Children's Privacy

The 100krm platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under 18. Should we discover that a minor's personal data has been inadvertently collected, we will take immediate steps to delete that information and close the account in question.

If you are a parent or guardian and believe your child has registered on our platform, please contact us immediately so that appropriate action can be taken.

10. Third-Party Links

The 100krm platform may contain links to third-party websites or services for your convenience. Please note that this Privacy Policy applies solely to the 100krm platform. We are not responsible for the privacy practices of external websites and encourage you to read the privacy policy of every site you visit.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. When significant changes are made, we will:

• Displaying a clear notice on our platform's home page.
• Sending notifications to the email address registered to your account.
• Updating the "Last Updated" date at the top of this document.

Continued use of the platform after changes are published constitutes your acceptance of the updated terms. If you disagree with any changes, please stop using the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on our platform
• FAQ: Visit our FAQ page for more information

We are committed to addressing all privacy-related complaints and inquiries seriously and will respond within a reasonable timeframe. If you are unsatisfied with our response, you have the right to file a complaint with Malaysia's Personal Data Protection Department.